Chapter 12 - Evaluating Products, Processes, and Resources

    12.1  Approaches to Evaluation

    12.2  Selecting an Evaluation Technique

    12.3  Assessment vs. Prediction

    12.4  Evaluating Products

    12.5  Evaluating Processes

    12.6  Evaluating Resources

    12.7  Information Systems Example

    12.8  Real-Time Example

    12.9  What this Chapter Means for You   

    12.10 What this Chapter Means for Your Development Team

    12.11  What this Chapter Means for Researchers

    12.12  Term Project